General Conditions of Sale – Silience and Sonder LLC

Effective Date: [Insert Date]

Article 1 – Scope of Application

These General Conditions of Sale apply to all purchases made through the websites and platforms operated by Silience and Sonder LLC, headquartered in Columbus, Ohio, USA. The term “customer” refers to any individual or legal entity placing an order with Silience and Sonder LLC via our secure online checkout system or through alternate payment methods such as ACH, PayPal, check, or cash (where applicable).

Article 1a – Age Restrictions

Silience and Sonder LLC offers products and services intended for adults:

Customers must be at least 16 years old to purchase physical or digital products.
Customers must be at least 18 years old to purchase services such as consulting, coaching, workshops, or strategy intensives.

While our content is designed to be professional and educational, it is not intended for minors. If we become aware that a customer does not meet the age requirements, we will issue a full refund and restrict access to all purchased products or services.

Article 2 – Orders

By placing an order with Silience and Sonder LLC, you accept these terms and conditions in full and without reservation. We reserve the right to cancel any order that violates these terms or appears suspicious or fraudulent.

Article 3 – Pricing

All prices are listed in U.S. dollars (USD) and may be subject to applicable local, state, or federal taxes where required. Shipping and handling fees, if applicable, will be clearly stated at checkout. Prices are subject to change without notice; however, the price shown at the time of your order will be honored.

Article 4 – Payment

Payment is due in full at the time of order, including for any pre-order items. We accept major credit and debit cards, including Visa, Mastercard, and American Express, through secure third-party processors such as Stripe, PayPal, or similar services. Payment information is encrypted and processed securely. Silience and Sonder LLC does not store credit card data.

Article 5 – Delivery & Access

For digital products and services, access is provided via email or user portal upon successful payment. For physical items, products will be shipped to the address provided at checkout. Please ensure accuracy, as Silience and Sonder LLC is not responsible for delays or delivery failures due to incorrect shipping information. In the event of a lost or damaged order, we will work with you to replace the product or issue a refund where appropriate.

Article 6 – Data Protection & Privacy

Your privacy is important to us. By placing an order, you agree to our [Privacy Policy] and acknowledge that we may collect and process your personal data for the purpose of delivering your products or services. You may receive email communications related to your purchase, as well as occasional marketing messages from Silience and Sonder LLC. You may unsubscribe at any time by clicking the link in our emails.

We do not sell or share your data with third parties without your consent, except where required by law or for operational purposes (e.g., payment processing, digital delivery).

Article 7 – Refunds & Cancellations

Refund eligibility varies by product or service and will be clearly stated on the sales page. Generally:

Digital products are non-refundable due to the immediate nature of delivery.
Services (e.g., consulting or coaching) may be refundable if canceled with sufficient notice, as stated in individual agreements.
Workshops or events may be transferable but are typically non-refundable unless canceled by Silience and Sonder LLC.

If you believe you are entitled to a refund, contact us at support@silienceandsonder.com within 7 days of purchase.

Article 8 – Governing Law

These terms and any disputes arising from them will be governed by the laws of the State of Ohio, United States, without regard to conflict of law principles.

Article 9 – Company Details

Silience and Sonder LLCColumbus, Ohio, United StatesEmail: support@silienceandsonder.comWebsite: www.silienceandsonder.com