Terms and Conditions

Terms & Conditions

21-Day Client Engine™


Last Updated: April 2026

By purchasing or engaging in the 21-Day Client Engine™ service, you agree to the following Terms & Conditions.

1. Services Provided

The 21-Day Client Engine™ is a done-for-you (or done-with-you) marketing system build that may include:

  • Strategy and offer optimization

  • Funnel design and build (landing pages, booking flows, etc.)

  • Paid advertising setup (creative, copy, targeting)

  • Email and/or SMS automation setup

  • System launch, testing, and optimization support

The exact scope of work depends on the package selected (Core, Growth, or Scale) and will be confirmed prior to project start.

2. Delivery Timeline

We aim to build, test, and launch your Client Engine within 21 days of your official start date.

The start date is defined as the date when:

  • Payment is received

  • Required onboarding materials are submitted

  • Access to necessary platforms is granted

Delays in communication, asset delivery, or approvals may extend the timeline.

3. 21-Day Delivery Guarantee

We guarantee that your Client Engine will be built and ready for launch within 21 days of the official start date.

If delays occur due to our internal processes, we will continue working at no additional cost until the system is complete.

This guarantee does not apply if delays are caused by:

  • Missing or late client deliverables

  • Lack of communication or approvals

  • Platform issues outside our control (ad accounts, software, etc.)

4. No Performance Guarantees

While we design systems to generate leads and booked calls:

  • We do not guarantee specific results, including number of leads, calls, revenue, or ROI

  • Results depend on factors such as offer quality, pricing, market conditions, ad spend, and implementation

We are responsible for building the system — not controlling external variables.

5. Client Responsibilities

To ensure timely delivery and optimal results, you agree to:

  • Provide all requested information, assets, and access in a timely manner

  • Respond to communication and approvals promptly

  • Maintain an active ad budget (if running ads)

  • Participate in required calls or feedback loops

Failure to meet these responsibilities may impact results and timelines.

6. Payment Terms

  • Payment is required in full or via agreed-upon payment plan prior to project start

  • All payments are non-refundable due to the custom and strategic nature of the service

  • Failure to complete payment may result in suspension of services

7. Scope of Work

This service includes the setup and initial launch of your marketing system.

Unless otherwise specified, it does not include:

  • Long-term ad management (unless part of Growth or Scale package)

  • Ongoing funnel redesigns beyond initial build

  • Continuous content creation

Additional work outside the agreed scope may be quoted separately.

8. Revisions & Changes

Reasonable revisions are included during the build phase.

However:

  • Major scope changes or additional requests may incur additional fees

  • Final approval of assets and systems is the client’s responsibility

9. Intellectual Property

Upon full payment:

  • You retain ownership of your funnels, ad accounts, and marketing assets

However:

  • We retain the right to use anonymized results, examples, or case studies for marketing purposes

All frameworks, processes, and proprietary systems remain the intellectual property of Silience and Sonder.

10. Confidentiality

All client information, data, and materials will be kept confidential and used solely for the purpose of delivering the service.

11. Limitation of Liability

To the fullest extent permitted by law:

[Your Name / Business Name] shall not be held liable for any:

  • Loss of revenue or business opportunities

  • Ad platform issues (account bans, disapprovals, etc.)

  • Technical failures outside our control

You agree to use the system and recommendations at your own discretion.

12. Service Credit

If you previously purchased the Conversion Fix Intensive, the amount paid ($297) may be credited toward your Client Engine build.

This credit:

  • Has no cash value

  • Is non-transferable

  • Must be applied at the time of purchase

13. Right to Refuse or Terminate Service

We reserve the right to refuse or terminate service if:

  • The client is uncooperative, abusive, or non-responsive

  • Required materials or communication are not provided

  • The project is no longer viable due to external factors

In such cases, no refunds will be issued.

14. Availability

We limit Client Engine builds to a set number per month to maintain quality.

Booking is subject to availability and scheduling.

15. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.

Continued engagement with the service constitutes acceptance of any changes.

16. Contact

For any questions regarding these Terms:

michelle@silienceandsonder.com

By purchasing the 21-Day Client Engine™, you agree to these Terms & Conditions.